- Transfer fortinet support to backup device password#
- Transfer fortinet support to backup device download#
conf files in this manner will not ensure that all profiles will be saved. On the new FortiGate unit, go to System > Status, select Restore, and upload the edited config file to the new unit.
Transfer fortinet support to backup device password#
Reloading a configuration that was saved under a super_admin account to a simple admin account will display the error message “invalid username or password on the web based interface.
![transfer fortinet support to backup device transfer fortinet support to backup device](https://community.fortinet.com/legacyfs/online/images/kb_17620_1.png)
Transfer fortinet support to backup device download#
![transfer fortinet support to backup device transfer fortinet support to backup device](https://fortinetweb.s3.amazonaws.com/docs.fortinet.com/v2/resources/a4a06ec3-12a7-11e9-b86b-00505692583a/images/d3f5023bb38b9016e50f15b03e1c95c2_1a-license.png)
This procedure is different depending on which FortiOS version is running on the FortiGate:
![transfer fortinet support to backup device transfer fortinet support to backup device](https://docs.microsoft.com/en-us/azure/active-directory/saas-apps/media/fortigate-ssl-vpn-tutorial/new-network-interface.png)
The Fortinet Technical Support department does not offer technical assistance in converting FortiGate configuration files from one model to another as, when required, this is the responsibility of the user. Transferring a configuration file from one model to another is not supported by Fortinet nor by Boll, however part of the configuration can be restored manually by copying the required configuration from the old backup configuration file to new configuration file. Support for the transfer of a configuration file: This article explains how to transfer a FortiGate configuration file to a new FortiGate unit of a different model.